• Laura Racky

Do your hospitality staff know what is expected of them? Why a code of conduct for your cafe or rest


“If you don’t care, your customer never will”.

Your restaurant or cafe prides itself on the quality of your team's service.

The infiltration of social media into our lives has meant word of mouth is one of the fastest ways to turn customers on to or off your business. Having your staff deliver amazing service has never been more important.

How do you ensure your staff are on the same page as you when it comes to presentation standards, expectations and the general rules of your business?

We think it is vital that hospitability businesses put codes of conduct in place because they make managing expectations, performance and your team easier because they create a set of guidelines for your staff to work with. The code is also something to point to when staff are not performing at the level you expect.

Are you thinking policies like these are always so complicated?

Don't panic - a code of conduct policy needn’t be a wordy novel. It can be short, sharp, to the point and as digestible as the delicious meals you serve on the daily. A good policy covers all bases from employee behaviour, meal and break times and the rules of the kitchen. ​

Time-poor? Don't worry, we have done the hard work for you

There’s also no need to reinvent the wheel. Our online legal and policy store, GoldDocs, can provide your hospitality business with a Code of Conduct template specifically for cafe and restaurant employees that you can customise once downloaded. Best of all, it only takes a few minutes to put together and employees can read it in the time it takes to make the perfect latte.

Let GoldDocs take care of the paperwork so that you can get back to the business of providing your customers the kind of quality service they’ve come to expect. Check out our Employee Code of Conduct for Cafes and Restaurants here.