How do your customers feel when they are in your store? The infiltration of social media into our lives has meant word of mouth is one of the fastest ways to turn customers on to or off your business. So why not ensure your staff are on the same page as you when it comes to presentation standards, expectations and the general rules of your business? It makes managing expectations, performance and your team easier because you have a set of guidelines for your staff to work with and also something to point to when staff are not performing at the level you expect. 

A code of conduct policy needn’t be a wordy novel that no one has the time to read. It can be short, sharp, to the point. A good policy covers all bases from employee behaviour, break times and other general expectations of your retail staff. 

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How

There’s also no need to reinvent the wheel. GoldDocs can provide a Code of Conduct template that you can customise once downloaded. Best of all, it only takes a few minutes to put together and employees can read it without losing interest. Let GoldDocs take care of the paperwork so that you can get back to the business of providing your customers the kind of quality service they’ve come to expect.

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