“If you don’t care, your customer never will”. Your restaurant or cafe prides itself on the quality of your service. The infiltration of social media into our lives has meant word of mouth is one of the fastest ways to turn customers on to or off your business. So why not ensure your staff are on the same page as you when it comes to presentation standards, expectations and the general rules of your business? It makes managing expectations, performance and your team easier because you have a set of guidelines for your staff to work with and also something to point to when staff are not performing at the level you expect. 

 

A code of conduct policy needn’t be a wordy novel that no one has the time to read. It can be short, sharp, to the point and as digestible as the delicious meals you serve on the daily. A good policy covers all bases from employee behaviour, meal and break times and the rules of the kitchen. 

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