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Retailers - customer experience - do your staff know what is expected of them?

You take pride in the quality of products and services you provide, and you know that the customer is king. These days, customer experience in your store is just as important as the quality, price and attractiveness of your products. It is all about how your customers feel when in your store. There are so many online and social media platforms for people to quickly and easily voice their opinions these days and so bad news can travel fast! As a retail business owner, you know it is best to make sure you’re not on the wrong side of a customer review. So how do your customers feel when they walk into your store and how do you make sure your staff are as invested in the customer experience as y

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